fa99920 Terms & Conditions —
Clear language, written for you

By using the fa99920 website or mobile app, you agree to abide by these terms and conditions. These terms have been drawn up in accordance with applicable laws in Bangladesh and serve as the final reference in the event of any dispute.

Fa99920 reserves the right to update these terms and conditions at any time. Members will be notified of significant changes via their registered email or app notifications. Continued use of the platform after any changes will be considered acceptance of the updated terms.

Age Requirement & Eligibility

You must be at least 18 years old to register at fa99920. Providing your date of birth during registration is mandatory. fa99920 may verify your age at any time and reserves the right to temporarily suspend an account if underage use is suspected.

Single Account Policy

Each individual may hold only one fa99920 account. If multiple accounts are detected under the same person's name, all of them will be closed and any bonuses associated with those accounts will be forfeited. However, the original deposited funds will be returned.

Providing Accurate Information

Providing your correct name, date of birth, address, and contact details at registration is mandatory. fa99920 reserves the right to close any account created with false or fabricated information. A KYC verification will be required for any changes to account details.

KYC Verification

KYC must be completed before your first withdrawal or after depositing beyond a specified amount. You will need to upload a clear photo of your National ID (NID), passport, or driving licence. Verification is typically completed within 24 hours.

Deposit Rules

All deposits at fa99920 must be made using a payment method registered in your own name. Depositing from someone else's bKash or bank account is not permitted — if detected, the deposit will be voided and the account may be subject to investigation.

• Minimum deposit via bKash & Nagad: ৳100
• Minimum deposit via Rocket: ৳200
• Minimum deposit via bank transfer: ৳1,000
• Fa99920 does not charge any fees on deposits
• Payment provider fees may apply

Withdrawal Rules

KYC verification must be completed before you can make a withdrawal. It is recommended to withdraw using the same payment method you used to deposit, as this speeds up the process. If the deposit and withdrawal methods differ, additional verification may be required.

• Minimum withdrawal: ৳500 (all methods)
• Minimum withdrawal via bank transfer: ৳2,000
• Maximum daily withdrawal via bKash/Nagad: ৳2,00,000
• Bonus funds cannot be withdrawn until they have been converted to real money
• Withdrawals may be held for investigation in cases of suspected suspicious activity

Welcome Bonus

New members receive a 100% welcome bonus on their first deposit. A minimum deposit of ৳500 is required, with a maximum bonus of up to ৳5,000. The wagering requirement for this bonus is (bonus + deposit) × 15 — meaning if you deposit ৳500 and receive a ৳500 bonus, you must place a total of ৳15,000 in bets before making a withdrawal.

Weekly Reload Bonus

A reload bonus is credited to active members' accounts every Monday at 9:00 AM. The bonus amount is based on the previous week's betting volume. The wagering requirement for the reload bonus is 10x.

General Bonus Rules

• A member may not claim the same bonus more than once
• Bonuses are generally valid for 30 days from the date of issue
• Unused bonuses are automatically cancelled once they expire
• Multiple bonuses cannot be active at the same time — the next one activates once the current one is completed
• Only bets placed on slots and arcade games count 100% toward wagering requirements; Sports Betting counts 50% and Live Casino counts 10%
• If fraudulent activity is detected, the bonus will be voided and the account will be subject to closure

Bet Acceptance & Cancellation Rules

Once a bet is confirmed, it generally cannot be changed or cancelled. However, fa99920 offers a Cash Out feature in select markets, which allows you to settle a bet early for a specified amount. For in-play betting, bets can be placed up until the market closes.

If an event is cancelled or postponed

If any cricket match, football game, or other event is cancelled or does not conclude under the designated rules, all bets on that event are voided and the staked amount is returned to the account. For partially completed events, the outcome is determined in accordance with fa99920's rules.

Odds change

Bets are confirmed at the odds displayed at the time of placement. Any subsequent changes to the odds will not affect already confirmed bets.

In case of technical issues

If incorrect odds or amounts are displayed due to a server or software error, fa99920 reserves the right to void the affected bets. Any such decision will be made transparently and the member concerned will be notified.

For Slots & Games

Every slot and game uses a third-party certified RNG system, ensuring completely fair and unbiased outcomes. If your connection drops or the app closes mid-game, the current round is saved on the server — your result will be shown once you reconnect.

To maintain a fair and safe environment, fa99920 strictly prohibits certain activities. Any of the following will result in account closure and, where applicable, legal action:

• Depositing funds that are stolen, obtained through fraud, or derived from illegal sources
• Opening an account or conducting transactions using someone else's identity
• Creating multiple accounts to take advantage of bonus offers
• Placing bets or playing games using software, bots, or automated systems
• Attempting to manipulate or influence game outcomes
• Attempting to collect or hack the account information of other members
• Threatening or abusive behaviour toward fa99920 staff or other members

The severity of disciplinary action depends on the seriousness of the violation — ranging from a warning, bonus cancellation, and temporary suspension to permanent account closure.

Fa99920 firmly believes online gaming should be a source of entertainment — never a problem. That's why we encourage every member to make use of these tools:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits
• Loss Limit: Set a maximum loss limit for a given period before you start playing
• Session Time Limit: Set a limit on how long you play in a single session
• Cooling-Off: Take a break for anywhere from 24 hours to 30 days
• Self-Exclusion: Self-exclude your account for anywhere between 3 months and 5 years

These tools can be activated at any time from the My Account → Responsible Gaming menu. Once self-exclusion is active, it cannot be reversed before the set period ends — this is intentional by design.

If you feel that gaming is having a negative impact on your life, please reach out to our support team — we're here to help, without judgment.

For any dispute or complaint, please contact fa99920's customer support team first via live chat or email at support@fa99920.best. Most issues are resolved within 24 hours.

In the event of a dispute over a bet outcome, server logs and game provider data serve as the definitive evidence. fa99920's decision is final in all matters — and is always made transparently and on the basis of evidence.