fa99920 FAQ —
All your answers in one place

To view all active bonuses and promotions on fa99920, log in and go to the top menu Promotions or Offers Go to the tab, where you'll find welcome bonuses, reload offers, cashback, free spins, and tournaments — all neatly organised by category.

The update schedule generally looks like this:

• Welcome Bonus: Permanent offer — always available for new members
• Reload Bonus: New offers every Monday, typically up to 30%
• Cashback: Weekly — credited automatically every Sunday
• Special tournament or event offers: Special promotions run during major cricket or football series
• VIP-Exclusive Offers: Silver members and above can view personalised offers from My Account → VIP

Turn on push notifications in the app so you never miss a new offer — you'll get an alert on your phone the moment one goes live. You can also enable email notifications from My Account → Notifications.

If the fa99920 app won't open or crashes mid-session, try the steps below in order:

If the issue persists after trying everything above, contact live chat with your phone model and Android version — the support team will assist you directly.

No — at fa99920, each person is allowed only One account Not allowed. This is one of fa99920's core policies and is strictly enforced.

Why does this rule exist? This policy is in place to prevent users from claiming bonuses multiple times or attempting to exploit the system through duplicate accounts. If anyone tries to open a second account using the same mobile number, email address, NID, or payment method, the system will flag it automatically.

Consequences of breaking the rules:

• All accounts will be permanently closed
• Any balance and bonuses in the account will be forfeited
• Pending withdrawals may be cancelled
• You may be permanently banned from registering on fa99920 in the future

If you're having trouble accessing an old account or have forgotten your password, don't open a new account — contact support and they'll help you recover it.

When you win a bet, the winnings are credited to your fa99920 account balance instantly — no waiting around. You can then request a withdrawal whenever you're ready.

Withdrawal timeframes (by method):

• bKash: 5–10 minutes — fastest option, minimum ৳300
• Nagad: 5–15 minutes — minimum ৳300
• Rocket: 10–30 minutes — minimum ৳500
• Bank Transfer: 1–3 hours — minimum ৳1,000

If your KYC verification isn't complete, you'll need to submit your NID for your first withdrawal — this is usually verified within 24 hours. Once KYC is done, you won't need to do it again.

To register, bet, and play games on fa99920 Minimum age 18+ Mandatory. Users under 18 are not permitted to open an account under any circumstances — this is one of our strictest policies.

How age verification works:

• At registration: Enter your date of birth — the system calculates your age automatically
• During KYC verification: Age is verified using a National ID card or passport
• If in doubt: Additional documents may be requested at any time

Anyone who creates an account using a false age or another person's NID will have their account permanently closed and all balances forfeited.

If you have young family members at home, keep your device and account secure. Parental control software can be used to block minors from accessing betting sites.

Yes — at fa99920 go to My Account → Responsible Gaming You can activate several tools yourself directly from the menu. They're completely free and available to use at any time.

Tools available:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limit. Decreasing a limit takes effect immediately; increasing one requires a 24-hour waiting period.
• Session Time Limit: Set a limit on how long you can play in one session — once the time is up, you'll be automatically logged out or sent a reminder.
• Reality Check: A pop-up will appear at set intervals to remind you how long you've been playing.
• Cooling-Off: Take a break of 24 hours to 30 days — betting and deposits will be suspended for the entire duration.
• Self-Exclusion: Self-exclude your account for anywhere between 3 months and 5 years — you may request reactivation 7 days before the period ends.

For more details Responsible Gaming Page See.

The default odds format on fa99920 is Decimal — this is the most familiar and easy-to-understand format in Bangladesh. You can switch to Fractional or American format anytime from My Account → Settings.

How to read decimal odds:

The formula is simple — (Stake × Odds) = Total Return, where profit = total return − stake.

• Odds 2.50, stake ৳100: 100 × 2.50 = ৳250 total return. Subtract the original ৳100 stake — profit is ৳150.
• Odds 1.80, stake ৳500: 500 × 1.80 = ৳900 total return. Profit: ৳400.
• Odds 1.05: For near-certain outcomes — even if your bet wins, the return is very low.
• Odds 5.00+: Uncertain outcome — big potential reward, but higher risk of losing.

The higher the odds, the harder the win — but the greater the return if you do win. Enter your stake on the betslip and your potential return is shown instantly — no separate calculations needed.